Refund policy

Refund Policy

We want you to love your purchase. If for any reason you are not completely satisfied, please review our refund policy below.

Returns

We accept returns within 7 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

Non-Returnable Items

 

 

For hygiene and safety reasons, the following items are non-refundable and non-exchangeable:

 

  • Earrings
  • Sale or discounted items
  • Customized or personalized orders

Damaged or Incorrect Items

 

 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and offer a replacement or refund where applicable.

 

Refunds

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

  • Approved refunds will be processed to your original payment method within 5–7 business days
  • Shipping charges are non-refundable

Return Shipping

 

 

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

 

Contact Us

 

For any questions regarding returns or refunds, please contact us at:

📧 hello.ziejewelry@gmail.com